Shipping
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How long does shipping take?
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Orders typically ship within a few business days. Once your SilverKin ships, you’ll receive a confirmation email with tracking details so you know exactly when to expect it.
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Where do you ship?
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We currently ship within the United States. If you’re outside the U.S. and interested in SilverKin, feel free to reach out—we’re happy to help.
Return Policy
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What is your return policy?
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We want you to feel confident in your purchase. If SilverKin isn’t the right fit, you can return it within our return window. Just contact our support team and we’ll walk you through the next steps.
Set Up
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How do I set SilverKin up?
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You can find step-by-step setup instructions here: How to Set Up SilverKin
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What do I need for SilverKin to work?
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Your SilverKin at Home Kit includes everything needed to get started, such as the wristband, charger, batteries, and in-home context beacons. A stable Wi-Fi connection in the home is all that’s required for SilverKin to work.
General
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How do I get help if I have questions?
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Our customer support team is here to help, whether you’re getting started or just need reassurance. You can reach us by email, and we’ll respond as quickly as possible. support@silverkin.com
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What happens if something changes or there's a fall?
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If SilverKin detects a meaningful change, such as a fall or unusual activity, you’ll receive an alert, right through our app, so you can check in and take the next step.
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Does my device automatically get updated?
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Yes. SilverKin updates automatically, so your device stays up to date without you needing to do anything. Updates happen quietly in the background to ensure everything continues working smoothly.
SilverKin Product Questions
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Can I easily communicate through the SilverKin wristband?
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Yes. The SilverKin wristband includes two-way voice, so you can easily talk with your loved one whenever you need to.
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Is the SilverKin wristband waterproof?
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Yes. The SilverKin wristband is fully waterproof and designed for everyday life, including showers, hand washing, and daily activities, so your loved one doesn’t need to think about taking it on and off.
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Does SilverKin use cameras inside the home?
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No. SilverKin does not use any cameras or recording devices. The Context Beacon supports in-home awareness using location technology and wifi, designed to help you stay informed while fully respecting privacy.
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How often does the battery need to be changed?
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To ensure SilverKin continues working reliably and stays fully up to date, we recommend changing the batteries every 24 hours. Many users find it helpful to build this into a daily routine, such as replacing the batteries each morning, so it’s easy to remember and helps ensure uninterrupted performance.
